Companies need to understand this fact that choosing the right chatbot is essential. For this purpose, knowing the best chatbot builder is as crucial as a competent employee working in your brand.
Building a Chabot for your business is not a difficult task to do. You just need a little help. In the following section, we will explain to you about chatbots and the studies that we came to know from experienced people who are gurus in the field of chatbots.
According to research:
The use of Chatbots has increased up to 92% since 2019.
We discussed this with our own chatbot experts and analysts. For instance, the personality of a chatbot, how it works? And the testing phase of a chatbot. To answer these queries, we will discuss the best chatbot checklist for new builders in 2021.
- Decide a Specific goal:
This is the first and probably one of the most important steps for the best chatbot checklist. If you have a specific goal for building a chatbot, you will have motivation.
A goal sets up motivation. Without a goal, you may never succeed in your life. The question is, what does a good chatbot require for excellent working?
After thorough research by our experts, we came to know that the speed, quality, and personality of a chatbot are the fundamental elements of a good chatbot. If your chatbot has these features, it can function efficiently in the following way:
- Cost savings up to 36%
- 20% development in productivity
- 40% conversations with customers will be handled by the chatbot
- 24% increase in effective customer response.
- Choosing the right chatbot
You should have an idea about choosing the right chatbot for your business. A chatbot is usually designed depending on the needs and demands of a company or brand.
Not all chatbots are suitable for every task. As human beings, bots are specific to the type of work. It’s up to you why you are designing a chatbot? Chatbots will help you answer the question in which you got struck. Chatbots have the following uses:
- Bots can answer the most frequently asked questions.
- Can answer at any time of the day.
- Bots refer to the accurate information source.
- They inform the users to the right page.
For building up a successful chatbot, you first need to know the goal or the problem that you want to solve. This is the key to creating a compelling bot.
- Define tasks in a comprehensible way:
While developing a chatbot, you should define the tasks in a clear way. It is important that you should explain what your bot can perform.
How can overcome the challenges for which you have prepared it? And how your customers can get assistance from your bot?
All of these questions should be included in your planning for building up an engaging chatbot.
- Begin your journey in the real way:
It is quite normal that almost all of us are afraid of failure in the business world. Mostly, this happens when you just step into this world for starting a new business.
For instance, you can start with incorporating the bot in the opening hours. Honestly speaking, such bots can be reached out easily. Altering your customer service during this process is not a wise decision.
Manage your business by dividing the whole process into small steps to avoid any inconvenience. In this way, you will be able to deal with this situation wisely.
- Your Chatbot should be problem specific:
This is another point in the chatbot checklist. According to some studies, chatbots are task-specific. They can function according to the work being assigned to them. The success of a chatbot lies in the fact how effectively it performs a particular task.
Just start small. Initiate by a single task that your bot has to perform and if the results are magical, it means your bot is competent and should be included as your virtual assistant.
- Utilize data for checking the performance of your chatbot
Chatbots can talk to a large number of people at the same time. It is important to take notice of the performance of your chatbot. How a bot converses with customers reflects its personality and performance as well.
You should do an analysis of the data collected via the answers given by the bot. You will get to know, what questions should be included for automation and how many questions does your bot is capable to tackle easily.
- Give special attention to the analysis
The information that you gathered as your analysis to determine the performance of your bot is fundamental. The questions and answers that you want to inculcate in your bot have great importance.
How you initiate this process of analysis will determine the final results. So be careful and truthful in your analysis to avoid hurdles in the path of your success.
- Chatbots are not the ultimate solution!
This is an important point for the best chatbot checklist. Human empathy and creativity help people to engage better. These features are not present in a robot.
You should keep on checking the performance of your bot. How it communicates with the customers. Are our customers really happy and satisfied with the answers that they get from the bot?
When a bot fails to function, human help should be there to sought out the whole matter. This is how a business works.
- Determine whether to develop a chatbot by yourself or be developed for you
Before starting your work, decide the domain of your business. Have you enough capability to design a chatbot on your own or whether you believe to develop it by some chatbot builder.
In order to design the bot by yourself, you need to have a handsome amount of money and a competent team. In this way, you will be able to accomplish your goals.
What is a Chatbot Builder?
It is a tool that has been developed for building chatbots. A number of new builders in 2021 have come into existence. The biggest advantage of a chatbot builder is that it helps you create a chatbot without any requirement of coding or programming.
A chatbot builder helps to automate the process of communication with your customers. Moreover, the process of sending news and providing instant customer service is also being performed by a chatbot builder.
Importance of a Chatbot builder
Let’s take an example. You own a cosmetics shop. You will notice that many customers ask similar questions like, Have you the products available for dry skin? Have you the products for oily skin? To answer the most frequently asked questions, you may automate your bot. In addition, the bot will guide your customers to buy the products.
Pricing of a Chatbot Builder
The price of a chatbot builder depends on the goal that you have. Different builders cost differently. For instance, the chatbot builder, Botsify costs $50 monthly.
Similarly, Chatfuel has a Pro Plan and a Premium Plan. The Pro Plan costs $15 a month and the Premium Plan costs $300 per month.
Chatbots help brands in a quick and amazing way. It is our suggestion to you that while adding a chatbot as a new member in your business, you should know firstly chose the right chatbot builder. According to our experts, the following chatbot builders are the best ways for building up successful chatbots in 2021:
All of the above-mentioned bots are specific in their functions. For instance, the chatbot builder, ManyChat, is best from a pricing point of view. They have a smooth drag and drop editor plus a reasonable pricing package. It is considered to be one of the best chatbot builders so far.
ChatFuel is an easy-to-use chatbot builder. It has been designed particularly for Facebook and Instagram. ChatFuel has a great variety of templates that can be used by any company. It is best known for its simple setup process.
A well-known chatbot builder known by the name MobileMonkey, is popular for its features of lead generation. Moreover, it gathers the leads and sends them to an Excel file. Marketers consider this chatbot builder as a great chatbot builder.
Tidio, a successful chatbot builder, helps to create bots that work on different websites, email, and Facebook. Tidio comprises several nodes and each of these nodes explains something to the users plus offers them a list of optional responses.
SnatchBot, another chatbot builder that is being used by millions of marketers for its outstanding FAQs and customer care services. Nevertheless, it offers different pricing options, making it an affordable chatbot builder for all.
Pandorabots, is one of the oldest and mature chatbot builders. The reason for its popularity is that it utilizes Artificial Intelligence Markup Language. The bots developed by this chatbot builder can be used on messaging apps and on many other websites.
SendPulse, has more than 16 integrations. The most significant feature of this chatbot builder is its impressive payment method. This feature helps a lot in sales.
WotNot, costs $79 per month. Moreover, you can build a bot through this chatbot builder at the cost of $25 per hour. It contains around 16 templates for different industries.
The point to be noted is that you should have proper knowledge about the kind of chatbot you want to build. The above discussion concludes the best chatbot checklist for new builders in 2021. Research is necessary for analyzing the problem and getting solution for it through the help of a chatbot.